program (Kemo Crash Replacement) allows you to replace, to special conditions and advantageous, the frame KEMO damaged as a result of fortuitous circumstances such as accidents and impacts.
It's exclusively reserved to the original owner
within the first six years
from the date of purchase and subject to economic conditions listed in the table below.
To activate the KCR
service send an email to firstname.lastname@example.org
describing in detail the condition of the frame and attach photos with the serial number of the product and any visible damage. A clear and detailed description will speed up the decision-making process will speed up the KCR and response times. Once KCR
is approved the frame will be replaced with the same model.
We are very sensitive to what is stated in the KCR
request, we have twenty years experience in the steel and construction of carbon frames and we are able to recognize a damage caused by accident from an injury caused solely for the purpose of getting a new chassis on advantageous terms. A frame intentionally damaged or with minor or cosmetic nature of the service will be not supported by KCR
We thank you for your cooperation.